FrontDesk + Dentrix: AI-Powered Front Desk for Your Dental Practice
Connect your Dentrix practice management system with FrontDesk AI to automatically schedule appointments, look up patient records, and manage your calendar — all through natural voice conversations.
How FrontDesk Works with Dentrix
FrontDesk integrates directly with Dentrix to give your AI receptionist full access to your schedule, patient database, and practice settings. When patients call, FrontDesk can check real-time availability, book or reschedule appointments, verify patient identity, and update records — all without staff involvement.
What's Supported
Connect Dentrix in 4 Easy Steps
Connect Your Dentrix Account
Enter your Dentrix API credentials in the FrontDesk dashboard. Our setup wizard walks you through each field.
Map Your Schedule
FrontDesk automatically detects your providers, operatories, and appointment types. Review and customize as needed.
Configure AI Responses
Set booking rules, custom greetings, and appointment type preferences. FrontDesk learns your practice workflows.
Go Live
Forward your phone number or port it to FrontDesk. Your AI receptionist starts answering immediately with full Dentrix access.
Why Dentrix + FrontDesk
Zero Double-Bookings
FrontDesk reads your Dentrix schedule in real-time, so it never books overlapping appointments or schedules during blocked time.
Instant Patient Recognition
When existing patients call, FrontDesk looks them up in Dentrix and greets them by name with context about their last visit.
Automated Recall
Sync Dentrix recall lists with FrontDesk outreach campaigns to automatically contact patients due for hygiene or follow-up visits.
Reduce No-Shows by 40%
Combine Dentrix appointment data with FrontDesk's automated confirmation calls and texts for dramatically fewer missed appointments.
“The Dentrix integration was the easiest tech setup I've done in 20 years of practice. FrontDesk booked 47 appointments in its first week without a single scheduling conflict.”
Dentrix Integration FAQ
FrontDesk integrates with Dentrix G7 and later, including Dentrix Enterprise for multi-location practices. We use the Dentrix API for secure, real-time data access.
Most practices complete the full integration in under 15 minutes. Our setup wizard handles the API connection, and we auto-detect your providers, operatories, and appointment types.
FrontDesk only writes appointment bookings and patient notes that you authorize. All changes are logged and can be reviewed in your FrontDesk dashboard. You maintain full control.
Yes — FrontDesk can read insurance information on file in Dentrix and answer basic coverage questions. For new insurance verification, it captures details and flags your team for follow-up.
FrontDesk gracefully degrades — it continues answering calls, takes messages, and queues appointment requests. Once Dentrix reconnects, everything syncs automatically.
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