FrontDesk + Epic MyChart: Enterprise-Grade AI Reception for Your Health System
Pair FrontDesk's AI receptionist with Epic MyChart for seamless appointment scheduling, patient identification, and around-the-clock phone coverage. Built for the scale and complexity of Epic-powered organizations.
How FrontDesk Works with Epic MyChart
Epic is the most widely deployed EHR in the United States, powering major health systems and large ambulatory networks. FrontDesk integrates with Epic's scheduling and patient access modules to handle inbound calls, book appointments, verify patient identity, and route urgent requests — all while respecting Epic's enterprise security requirements.
What's Supported
Connect Epic MyChart in 4 Easy Steps
Epic App Orchard Authorization
Authorize FrontDesk through Epic's App Orchard marketplace. OAuth2-based connection with your Epic instance — no credentials shared.
Department & Provider Mapping
FrontDesk automatically maps your Epic departments, provider schedules, visit types, and scheduling templates.
Configure Routing & Protocols
Set call routing rules, triage protocols, scheduling preferences, and escalation paths that match your organization's workflows.
Go Live
Forward your phone lines to FrontDesk and your AI receptionist begins handling calls with full Epic scheduling access.
Why Epic MyChart + FrontDesk
Enterprise Scale
FrontDesk is built to handle the volume and complexity of large Epic-powered health systems — hundreds of providers, multiple facilities, and complex scheduling rules.
MyChart Complement
Patients who prefer phone calls over the MyChart portal get the same seamless scheduling experience, with appointments flowing directly into Epic Cadence.
Reduced Call Center Load
Health systems using FrontDesk with Epic report 50%+ reduction in routine scheduling calls handled by live agents, freeing staff for complex patient needs.
FHIR-Native Integration
FrontDesk uses Epic's FHIR R4 APIs for standards-based, future-proof data exchange that stays current with Epic releases.
“Handling 2,000+ calls a day across six clinics was crushing our call center. FrontDesk's Epic integration cut our hold times from eight minutes to zero overnight.”
Epic MyChart Integration FAQ
FrontDesk integrates via Epic's App Orchard using OAuth2 and FHIR R4 APIs. No direct database access is required. Your IT team maintains full control over permissions and data scope.
Yes — FrontDesk understands Epic visit types, scheduling templates, and provider preferences. It books into the correct slot type based on the patient's reason for calling.
FrontDesk is available through the Epic App Orchard integration process. We work with your Epic team to complete connection review and go-live validation.
Absolutely. FrontDesk supports scheduling across multiple departments, clinics, and facilities within your Epic environment, with independent routing rules for each.
FrontDesk complements MyChart — it doesn't replace it. Patients who call instead of using MyChart get AI-powered scheduling, and all appointments appear in MyChart as expected.
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