FrontDesk + CareStack: AI Voice Receptionist for DSO Dental Operations
CareStack powers some of the fastest-growing DSOs. FrontDesk adds the AI voice layer — 24/7 answering, real-time appointment write-back, and DSO-level governance.
How FrontDesk Works with CareStack
CareStack is the cloud dental platform built for DSO growth — combining PMS, patient engagement, and revenue cycle in one system. FrontDesk is the AI voice receptionist designed to live on top of CareStack: answering every call, booking real appointments into the CareStack scheduler, looking up patients across every location, and giving DSO leaders consolidated visibility into phone performance. Features include native CareStack API integration, multi-location and cross-location booking, workflow customization, insurance routing, and DSO-grade analytics.
How FrontDesk Works with CareStack
- Real-time PMS reads: Live provider availability and patient records from CareStack.
- Direct write-back: AI-booked appointments land in CareStack instantly — no request queue.
- Patient deduplication: FrontDesk matches callers to existing CareStack patients to prevent duplicates.
- Audit trail: Every AI-booked appointment is tagged in CareStack for review.
DSO Scalability for CareStack Groups
One integration covers every CareStack location. Each office can have its own AI voice, greeting, hours, and booking rules while inheriting DSO-level defaults. Reporting rolls up across the group with drill-down to the individual office.
What's Supported
Connect CareStack in 4 Easy Steps
Authorize FrontDesk
Cloud-to-cloud OAuth with your CareStack account.
Auto-Import Configuration
Locations, providers, operatories, and appointment types pulled in automatically.
Set Booking Rules
Per-location greetings, hours, triage rules, and protocols.
Go Live
Forward your phones — AI starts answering immediately.
Why CareStack + FrontDesk
Native CareStack Integration
True API integration with real-time PMS write-back — not screen-scraping.
DSO-Grade Governance
Centralized policies, brand voice, and compliance management.
Cross-Location Booking
When the caller's office is full, FrontDesk offers a nearby DSO location.
Consolidated Analytics
Roll-up phone, booking, and missed-call metrics across the group.
“CareStack gave us a single platform for our DSO. FrontDesk gave us a single AI receptionist for every location — and the booking conversion lift was immediate.”
CareStack Integration FAQ
Yes — cloud-to-cloud API integration with real-time appointment booking and patient lookup.
Yes — one integration covers every CareStack location with centralized DSO governance.
Yes — when a caller's preferred office is full, FrontDesk can offer the next available DSO location.
Appointment types, provider rules, operatory mapping, insurance routing, triage, and after-hours behavior.
Most DSOs are live within a week.
Yes — BAA, encryption, and full audit trail.
Ready to connect CareStack?
Start your free trial and integrate CareStack with FrontDesk in minutes.
Setup in 10 minutes•Cancel anytime