FrontDesk + Cornerstone: AI-Powered Reception for Your Veterinary Practice
Integrate IDEXX Cornerstone with FrontDesk's AI receptionist to answer every pet owner call, schedule appointments by species and provider, and access patient records — all automatically, 24/7.
How FrontDesk Works with Cornerstone
IDEXX Cornerstone is the industry-leading veterinary practice management system trusted by thousands of animal hospitals. FrontDesk integrates with Cornerstone to give your AI receptionist full access to your schedule, patient and client records, and practice settings — enabling real-time appointment booking, pet owner recognition, and species-aware scheduling.
What's Supported
Connect Cornerstone in 4 Easy Steps
Connect Cornerstone
Provide your IDEXX Cornerstone integration credentials. Our team configures the secure bridge to your practice server.
Import Practice Data
FrontDesk detects your providers, appointment types, species categories, and exam room assignments automatically.
Configure Veterinary Workflows
Set triage protocols for emergencies, after-hours routing, species-specific appointment rules, and new client intake preferences.
Go Live
Forward your practice phone to FrontDesk. Your AI receptionist begins handling calls with full Cornerstone access.
Why Cornerstone + FrontDesk
Species-Aware Scheduling
FrontDesk knows that a senior dog wellness exam takes longer than a kitten vaccination. It books the right duration and provider based on species, age, and visit type.
Client & Patient Recognition
When existing clients call, FrontDesk looks them up in Cornerstone instantly — greeting them by name and pulling up their pets' records for context.
Emergency Triage Routing
FrontDesk identifies urgent calls — suspected bloat, poisoning, trauma — and immediately routes to your emergency protocol or partner ER hospital.
Vaccination Recall Automation
Sync Cornerstone reminder lists with FrontDesk outreach to automatically contact pet owners when vaccinations, heartworm tests, or wellness exams are due.
“Cornerstone is our backbone, and FrontDesk plugs right into it. Our AI receptionist booked 200 appointments last month — including after-hours emergencies it routed perfectly.”
Cornerstone Integration FAQ
FrontDesk integrates with IDEXX Cornerstone 8.x and 9.x through the IDEXX integration framework. We stay current with IDEXX's latest releases and API updates.
Yes. FrontDesk understands Cornerstone's client-patient relationship model and can look up all pets under a single client, book appointments for specific pets, or schedule multiple pets in one call.
FrontDesk focuses on scheduling and communication. It does not interact with IDEXX lab or diagnostic equipment, but it can reference lab reminders stored in Cornerstone's recall system.
FrontDesk reads your Cornerstone appointment type configuration and matches species to the correct visit type and duration. You can customize rules for dogs, cats, exotics, equine, and more.
FrontDesk encrypts all data in transit and at rest. While veterinary data isn't subject to HIPAA, we follow equivalent security standards and provide a data protection agreement for your peace of mind.
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