FrontDesk + Crystal PM: AI Reception for Independent Optometry
Crystal PM is trusted by independent optometry practices nationwide. FrontDesk adds the AI receptionist that handles exam booking, contact lens reorders, and recall — fully synced to Crystal.
How FrontDesk Works with Crystal PM
FrontDesk integrates with Crystal PM to handle phone calls and book optometry appointments for independent practices.
What's Supported
Connecting Crystal PM Will Take 4 Easy Steps
Connect Crystal PM
Install FrontDesk connector and authorize.
Import Setup
Pulls in ODs, exam rooms, and equipment.
Configure Workflows
Set exam booking, CL reorder, and recall rules.
Go Live
Route calls to FrontDesk for Crystal integration.
Why Crystal PM + FrontDesk
Vision + Medical Insurance
Captures the right insurance for each visit type.
CL Reorders by Voice
Reorder contacts by phone using Crystal Rx data.
Annual Exam Recall
Auto-call patients due for annual exams.
Equipment Aware
Books OCT, dilation, and special exams correctly.
“Crystal PM has been our backbone for 12 years. FrontDesk added 24/7 phone coverage without changing anything else.”
Crystal PM Integration FAQ
Yes — verifies Rx in Crystal and processes reorders by voice.
VSP, EyeMed, Davis, Spectera, and others.
Yes.
Under 30 minutes.
Yes.
Want Crystal PM integration?
The Crystal PM integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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