FrontDesk + eClinicalWorks: AI-Powered Call Handling for Ambulatory Care
Connect eClinicalWorks' cloud EHR with FrontDesk's AI receptionist to automate appointment scheduling, patient identification, and after-hours coverage for your practice.
How FrontDesk Works with eClinicalWorks
eClinicalWorks serves over 150,000 providers with its cloud-based EHR and practice management platform. FrontDesk integrates with eClinicalWorks' scheduling, patient demographics, and availability modules so your AI receptionist can book appointments, look up patient records, and manage calls — just like your best front desk staff.
What's Supported
Connect eClinicalWorks in 4 Easy Steps
API Authorization
Connect FrontDesk through eClinicalWorks' API program. Secure OAuth-based setup with no credentials shared.
Practice Configuration
FrontDesk imports your providers, visit types, locations, and scheduling rules from eClinicalWorks automatically.
Customize AI Behavior
Set booking preferences, new patient workflows, triage protocols, and after-hours handling rules.
Activate
Forward your phone lines and your AI receptionist begins handling calls with full eClinicalWorks data access.
Why eClinicalWorks + FrontDesk
Cloud-to-Cloud Speed
Both FrontDesk and eClinicalWorks are cloud-native, so data syncs in real time with no on-premise middleware or bridge software required.
healow Integration
FrontDesk complements eClinicalWorks' healow patient engagement platform — phone callers get the same seamless experience as app users.
Population Health Support
Use FrontDesk to proactively reach out to patient cohorts identified in eClinicalWorks, scheduling wellness visits, screenings, and follow-ups automatically.
Reduced Staff Burnout
Practices using FrontDesk with eClinicalWorks report front desk staff can focus on in-office patients instead of being tethered to ringing phones.
“We run three locations on eClinicalWorks and FrontDesk handles all the phones. Our no-show rate dropped 35% because every call actually gets answered and booked now.”
eClinicalWorks Integration FAQ
FrontDesk integrates with eClinicalWorks V11 and V12, including both the standard and cloud-hosted editions. We use the official eClinicalWorks API for secure data access.
Yes — FrontDesk handles voice and phone communication while healow covers the mobile and patient portal experience. Appointments booked via either channel sync seamlessly.
FrontDesk maps to your eClinicalWorks visit types and books patients into the correct category based on their stated reason for calling — new patient, follow-up, sick visit, and more.
Yes. FrontDesk is fully HIPAA compliant with signed BAAs. All eClinicalWorks data is encrypted in transit and at rest, and PHI is only accessed during active call handling.
FrontDesk captures refill request details from callers and creates tasks in eClinicalWorks for your clinical team to review. It does not access or modify prescription data directly.
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