FrontDesk + Digitail: AI Reception for the Connected Pet Experience
Pair Digitail’s all-in-one cloud platform and pet-parent app with FrontDesk’s AI receptionist so phone calls are answered and booked as smoothly as your app-based visits.
How FrontDesk Works with Digitail
Digitail is a modern, all-in-one cloud veterinary platform known for its polished pet-parent app and connected client experience. FrontDesk adds a matching phone experience: an AI receptionist that answers every call, checks live Digitail availability, recognizes clients, and books species-aware appointments — so callers get the same seamless service as app users.
A Phone Experience as Modern as the Digitail App
- Consistent across channels: Callers get the same smooth booking experience Digitail delivers in its pet-parent app.
- Complements the app: FrontDesk handles clients who prefer to call while Digitail’s app serves those who self-book.
- Cloud-to-cloud: Digitail is API-first, so FrontDesk connects without an on-site server bridge.
What's Supported
Connecting Digitail Will Take 4 Easy Steps
Connect Digitail
Authorize FrontDesk through Digitail’s cloud API. Secure connection — no server bridge required.
Import Practice Data
FrontDesk imports your Digitail providers, appointment types, species categories, and resources automatically.
Configure Veterinary Workflows
Set emergency triage rules, after-hours routing, and species-specific scheduling preferences.
Go Live
Forward your practice phone and FrontDesk starts handling calls with full Digitail access.
Why Digitail + FrontDesk
One Experience, Every Channel
Digitail delights app users; FrontDesk delivers the same smooth experience to clients who prefer to call — all booked into Digitail.
Capture the Callers the App Misses
Not every pet owner self-books. FrontDesk answers their calls 24/7 and books them into Digitail so no client is left behind.
Cloud-Native Simplicity
The connection runs cloud-to-cloud and stays current automatically — nothing to install or maintain on-site.
Reinforce Client Loyalty
Voice and text reminders complement Digitail’s app notifications to keep pet owners engaged and coming back.
“Our clients love the Digitail app, but plenty still call. An AI receptionist that gives callers the same polished experience and books into Digitail closes that gap perfectly.”
Digitail Integration FAQ
A Digitail integration is on our roadmap. FrontDesk connects through Digitail’s cloud API for real-time booking and client lookup. Start a free trial and we’ll notify you the moment it’s live.
Digitail’s app serves clients who self-book; FrontDesk handles those who call. Both write to the same Digitail schedule for a unified calendar.
No. Digitail is cloud-native, so FrontDesk connects cloud-to-cloud with no on-site bridge or installation.
FrontDesk looks up callers in Digitail by phone, client name, or pet name and greets returning clients by name with their pets’ context.
Yes. All data is encrypted in transit and at rest, and we provide a data protection agreement for your veterinary records.
Start your free trial and let us know you use Digitail. We prioritize integrations by demand and will reach out as soon as it’s ready.
Want Digitail integration?
The Digitail integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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