MARKETING Integration

FrontDesk + Headway: AI Reception for Insurance-Based Therapy

Headway makes accepting insurance simple for therapists. FrontDesk adds the AI receptionist that converts every call from your Headway-driven referrals — 24/7, HIPAA compliant.

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Coming Soon · On our integration roadmap

Integration Overview

How FrontDesk Works with Headway

When you're on Headway, you get a flow of insurance-covered referrals. FrontDesk ensures every one of them gets answered, screened, and scheduled — even after hours. Pairs seamlessly with TherapyNotes, SimplePractice, or any EHR.

Feature Compatibility

What's Supported

Feature

Status

Details

Appointment Sync

Sync with your underlying EHR (TherapyNotes, SimplePractice, etc.)

Patient Lookup

Lookup clients by name, phone, or Headway referral

Real-Time Availability

Live availability from your connected EHR

Insurance Verification

Headway-supported insurances pre-verified at booking

Automated Reminders

Confirm sessions and reduce no-shows

Two-Way Data Sync

Client and appointment data flow into your EHR

Custom Fields Mapping

Map Headway referral data into EHR custom fields

Multi-Location Support

Solo and group practice support

How It Will Work

Connecting Headway Will Take 4 Easy Steps

Connect Your EHR

FrontDesk connects to your EHR (TherapyNotes, SimplePractice, etc.) used alongside Headway.

Import Insurance Panel

FrontDesk maps your accepted Headway insurances and confirms eligibility at booking.

Configure Intake

Set screening questions, sliding scale rules, and crisis routing.

Go Live

Route calls to FrontDesk — every Headway referral call gets answered.

Benefits

Why Headway + FrontDesk

Maximize Headway ROI

No more lost referrals. Every Headway-driven call gets answered, screened, and booked 24/7.

Insurance-Aware Booking

FrontDesk verifies coverage for Headway-supported plans before scheduling.

Specialty Matching

Match new clients to clinicians by specialty, modality, age, and insurance plan.

Solo Practitioner Friendly

Designed to work for solo therapists as well as group practices.

“Headway brings me referrals. FrontDesk turns them into actual booked clients. I haven't missed a call in 3 months.”

Dr. Aaron Liu, PsyD

Solo Practice · Brooklyn, NY

Frequently Asked Questions

Headway Integration FAQ

No — FrontDesk complements Headway. Headway provides referrals and insurance billing; FrontDesk answers and books the calls.

All major insurances supported by Headway are recognized for eligibility checks.

Yes — fully compliant with signed BAA and encrypted data.

Yes — FrontDesk works great for solo therapists who don't have a front-desk team.

Most solo therapists are live in under 20 minutes.

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