FrontDesk + Headway: AI Reception for Insurance-Based Therapy
Headway makes accepting insurance simple for therapists. FrontDesk adds the AI receptionist that converts every call from your Headway-driven referrals — 24/7, HIPAA compliant.
How FrontDesk Works with Headway
When you're on Headway, you get a flow of insurance-covered referrals. FrontDesk ensures every one of them gets answered, screened, and scheduled — even after hours. Pairs seamlessly with TherapyNotes, SimplePractice, or any EHR.
Our integration commitment
FrontDesk will make Headway one of our deepest integrations. Once live, FrontDesk will have full read/write access to your Headway schedule, patient records, and availability — so your AI receptionist can book, reschedule, and update everything automatically.
What's Supported
Connecting Headway Will Take 4 Easy Steps
Connect Your EHR
FrontDesk connects to your EHR (TherapyNotes, SimplePractice, etc.) used alongside Headway.
Import Insurance Panel
FrontDesk maps your accepted Headway insurances and confirms eligibility at booking.
Configure Intake
Set screening questions, sliding scale rules, and crisis routing.
Go Live
Route calls to FrontDesk — every Headway referral call gets answered.
Why Headway + FrontDesk
Maximize Headway ROI
No more lost referrals. Every Headway-driven call gets answered, screened, and booked 24/7.
Insurance-Aware Booking
FrontDesk verifies coverage for Headway-supported plans before scheduling.
Specialty Matching
Match new clients to clinicians by specialty, modality, age, and insurance plan.
Solo Practitioner Friendly
Designed to work for solo therapists as well as group practices.
Headway Integration FAQ
No — FrontDesk complements Headway. Headway provides referrals and insurance billing; FrontDesk answers and books the calls.
All major insurances supported by Headway are recognized for eligibility checks.
Yes — fully compliant with signed BAA and encrypted data.
Yes — FrontDesk works great for solo therapists who don't have a front-desk team.
Most solo therapists are live in under 20 minutes.
Want Headway integration?
The Headway integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
Setup in 10 minutes•Cancel anytime