FrontDesk + ImproMed: AI Reception for Multi-Doctor Hospitals
Pair Covetrus ImproMed with FrontDesk’s AI receptionist so busy, multi-provider hospitals answer and book every pet owner call around the clock.
How FrontDesk Works with ImproMed
Covetrus ImproMed is an established veterinary practice management system built for multi-doctor and larger animal hospitals with complex scheduling needs. FrontDesk adds the phone layer: an AI receptionist that reads your ImproMed schedule, recognizes clients, books species-aware appointments across many providers, and handles overflow — keeping a busy front desk from ever missing a call.
Made for Busy, Multi-Provider ImproMed Hospitals
- Many-provider scheduling: FrontDesk books across large provider rosters using the availability and rules configured in ImproMed.
- Overflow coverage: When the front desk is slammed, FrontDesk absorbs the call volume so nothing goes to voicemail.
- Secure bridge: FrontDesk connects to your ImproMed environment through a secure, logged integration.
What's Supported
Connecting ImproMed Will Take 4 Easy Steps
Connect ImproMed
Provide your Covetrus ImproMed integration credentials. Our team configures the secure bridge to your practice environment.
Import Practice Data
FrontDesk imports your ImproMed providers, appointment types, species categories, and resources automatically.
Configure Veterinary Workflows
Set emergency triage rules, after-hours routing, provider preferences, and species-specific scheduling.
Go Live
Forward your practice phone and FrontDesk starts handling calls with full ImproMed access.
Why ImproMed + FrontDesk
Never a Missed Call at Peak
Busy hospitals lose bookings when every line is tied up. FrontDesk answers overflow calls and books straight into ImproMed.
Coordinate Many Providers
FrontDesk books across a large provider roster, matching species and visit type to the right doctor and slot in ImproMed.
Cover Every Hour
After hours and weekends, FrontDesk keeps answering — triaging emergencies and booking next-day visits into ImproMed.
Lighten the Front-Desk Load
Routine scheduling and reminder calls are handled by AI so your team can focus on clients and patients in the hospital.
“With eight doctors on ImproMed, our phones never stop. An AI receptionist that answers the overflow and books to the right provider has cut our missed-call rate to almost nothing.”
ImproMed Integration FAQ
A Covetrus ImproMed integration is on our roadmap. FrontDesk connects through a secure bridge for real-time booking and client lookup. Start a free trial and we’ll notify you the moment it’s live.
Yes. FrontDesk reads ImproMed availability across all providers and books to the correct doctor based on species, visit type, and your scheduling rules.
FrontDesk answers every incoming call in parallel, so overflow that would normally hit voicemail is booked into ImproMed instead.
FrontDesk reads and writes only the appointment and client contact operations you authorize, and every change is logged for review.
Yes. All data is encrypted in transit and at rest, and we provide a data protection agreement for your veterinary records.
Start your free trial and let us know you use ImproMed. We prioritize integrations by demand and will reach out as soon as it’s ready.
Want ImproMed integration?
The ImproMed integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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