FrontDesk + Instinct: AI Reception Built for ER & Specialty Hospitals
Pair Instinct’s treatment-workflow software with FrontDesk’s AI receptionist so emergency and specialty calls are triaged and routed instantly, 24/7.
How FrontDesk Works with Instinct
Instinct Science powers treatment workflows and electronic treatment sheets for emergency, critical care, and specialty veterinary hospitals. FrontDesk complements Instinct on the phone: an AI receptionist that answers around the clock, recognizes urgent situations, and routes emergency callers to your team while booking referrals and specialty consults — so your clinical staff stays focused on patients in the ICU and treatment areas.
Our integration commitment
FrontDesk will make Instinct one of our deepest integrations. Once live, FrontDesk will have full read/write access to your Instinct schedule, patient records, and availability — so your AI receptionist can book, reschedule, and update everything automatically.
Purpose-Built for Emergency & Specialty Workflows
- Triage-first: FrontDesk recognizes emergencies — trauma, toxin ingestion, respiratory distress — and routes them to your team immediately.
- Referral capture: Specialty consult and rDVM referral requests are captured cleanly and handed to your scheduling staff.
- Protects clinical focus: Your ECC team stays on the treatment floor while FrontDesk manages the phones.
What's Supported
Connecting Instinct Will Take 4 Easy Steps
Connect Your Hospital
Authorize FrontDesk and share your Instinct-based workflow so calls align with your ER and specialty operations.
Import Practice Data
FrontDesk imports your services, specialty departments, referral partners, and triage categories automatically.
Configure Triage Protocols
Set emergency escalation paths, rDVM referral routing, specialty consult intake, and after-hours behavior.
Go Live
Forward your hospital phone and FrontDesk starts triaging and routing calls instantly.
Why Instinct + FrontDesk
Instant Emergency Triage
FrontDesk identifies life-threatening presentations on the call and connects the owner to your team or emergency line without delay.
Keep Clinicians at the Table
Instinct keeps your team on treatment sheets; FrontDesk keeps the ringing phone from pulling ECC staff away from critical patients.
Clean Referral Intake
Specialty consult and rDVM referral requests are captured accurately and routed to schedulers, reducing missed referrals.
Never a Busy Signal
During surges, FrontDesk answers every incoming call so no emergency or referral ever hits voicemail.
Instinct Integration FAQ
An Instinct-aligned workflow integration is on our roadmap. FrontDesk answers, triages, and routes calls to fit ER and specialty operations. Start a free trial and we’ll notify you the moment it’s live.
FrontDesk recognizes urgent symptoms during the call and immediately routes the caller to your emergency team or escalation line while capturing intake details.
Yes. FrontDesk captures referral and specialty consult requests with the relevant details and routes them to your scheduling team.
Absolutely. FrontDesk is designed to handle high call volume and time-critical triage for emergency and specialty hospitals.
Yes. All data is encrypted in transit and at rest, and we provide a data protection agreement for your hospital records.
Start your free trial and let us know you use Instinct. We prioritize integrations by demand and will reach out as soon as it’s ready.
Want Instinct integration?
The Instinct integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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