FrontDesk + Lighthouse 360: The Missing Voice Layer for L360
Lighthouse 360 owns your patient messaging and recall. FrontDesk owns your phone. The combination delivers true 24/7 patient communication coverage.
How FrontDesk Works with Lighthouse 360
Lighthouse 360 is one of the most established patient communication platforms in dentistry, powering recall, reminders, and online review requests for thousands of practices. FrontDesk slots in alongside L360 as the AI voice receptionist — answering inbound calls, booking appointments into your PMS, and handing off the patient journey to Lighthouse for downstream communication.
Lighthouse 360 + FrontDesk Workflow
- L360 messages out: Lighthouse continues to send recalls, reminders, and review requests.
- FrontDesk answers in: Every inbound call from a Lighthouse campaign or new patient is answered by AI.
- PMS is the source of truth: Appointments are booked into your Dentrix, Eaglesoft, or Open Dental schedule — Lighthouse syncs from there.
- No double-messaging: FrontDesk respects L360 send rules to avoid duplicate confirmations.
What's Supported
Connect Lighthouse 360 in 4 Easy Steps
Connect Your PMS
FrontDesk authorizes to your existing Dentrix, Eaglesoft, or Open Dental instance.
Coordinate with L360
Confirm which patient touchpoints stay with Lighthouse 360 vs. which run through FrontDesk SMS.
Forward Your Phone
Route inbound calls to FrontDesk's AI receptionist.
Launch
AI answers immediately and Lighthouse keeps running your messaging campaigns.
Why Lighthouse 360 + FrontDesk
Voice + Messaging Coverage
L360 is great at messaging. FrontDesk fills the voice gap so every channel is covered.
Recover Missed Calls
AI captures every after-hours and lunchtime call that used to go to voicemail.
Reduce Front-Desk Load
Free your team from routine scheduling calls without losing the L360 workflows they already trust.
New-Patient Capture
Marketing campaigns that drive calls finally have an AI that can convert them 24/7.
“We weren't going to leave Lighthouse — too much of our workflow runs on it. FrontDesk just took over the phone, and our missed-call problem disappeared.”
Lighthouse 360 Integration FAQ
No. FrontDesk is designed to live alongside L360, not replace it. You keep your messaging, recall, and review workflows exactly as they are.
Yes — appointments are written to your PMS, and Lighthouse 360 syncs from the PMS as usual.
Yes. FrontDesk can be configured to send only missed-call text-backs and let Lighthouse own scheduled patient messaging.
Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Curve Dental, Denticon, and more.
Yes — BAA signed, end-to-end encrypted, and configurable call recording.
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