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Home / Integrations / Modento
COMMUNICATION Integration

FrontDesk + Modento: Complete Patient Engagement Stack

Modento handles your patient texting, forms, and reviews. FrontDesk handles your phone calls. Together they create a seamless modern patient experience.

FD
Connected · Real-time sync active
Integration Overview

How FrontDesk Works with Modento

FrontDesk works alongside Modento (texting, forms, reviews) to give dental practices complete patient engagement coverage — phone, text, online, and in-office.

Feature Compatibility

What's Supported

Feature
Status
Details
Appointment Sync
Sync with your underlying PMS via Modento connection
Patient Lookup
Unified patient view
Real-Time Availability
Live availability from PMS
Insurance Verification
Coordinate with Modento insurance verification
Automated Reminders
Coordinate phone + text reminders
Two-Way Data Sync
Bi-directional sync
Custom Fields Mapping
Modento custom fields preserved
Multi-Location Support
Multi-location supported
Quick Setup

Connect Modento in 4 Easy Steps

1

Connect PMS via Modento

Use existing Modento PMS connection or set up direct sync.

2

Configure Coordination

Set rules for phone vs text fallback, deduplication, and channel preference.

3

Go Live

Phone calls go to FrontDesk, texts and forms stay in Modento.

Benefits

Why Modento + FrontDesk

Complementary, Not Competitive

Modento and FrontDesk together cover every patient touchpoint.

No Duplicate Reminders

Smart coordination prevents patients from getting double-messaged.

Unified Patient History

Calls and texts both visible in unified patient timeline.

Best of Both Worlds

Best-in-class engagement (Modento) + best-in-class voice AI (FrontDesk).

Modento is amazing for texting and forms but we still missed phone calls. Adding FrontDesk closed that gap completely.
Dr. Patrick Wong
Wong Dental Group · Vancouver, WA
Frequently Asked Questions

Modento Integration FAQ

No — FrontDesk handles voice while Modento handles texting, forms, and reviews. They're complementary.

No — smart coordination prevents duplicate reminders across channels.

Yes.

Under 30 minutes if Modento is already connected to your PMS.

Yes.

Ready to connect Modento?

Start your free trial and integrate Modento with FrontDesk in minutes.

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