FrontDesk + NextGen Healthcare: Smarter Scheduling for Ambulatory Practices
Integrate NextGen Healthcare's ambulatory EHR with FrontDesk's AI receptionist for automated appointment booking, patient verification, and seamless after-hours call handling.
How FrontDesk Works with NextGen Healthcare
NextGen Healthcare powers thousands of ambulatory practices across primary care, specialty, and multispecialty groups. FrontDesk integrates with NextGen's scheduling and patient management modules to answer calls, book appointments, and look up patient records — giving your practice 24/7 phone coverage with full EHR awareness.
What's Supported
Connect NextGen Healthcare in 4 Easy Steps
NextGen API Connection
Connect FrontDesk via NextGen's FHIR-based API. Secure OAuth authorization managed through your NextGen admin settings.
Practice Setup
FrontDesk imports your NextGen providers, appointment types, locations, and scheduling templates automatically.
Configure Workflows
Define scheduling rules, new patient intake steps, referral routing, and escalation paths to match your practice operations.
Go Live
Route your phones to FrontDesk and start receiving AI-handled calls with full NextGen EHR integration.
Why NextGen Healthcare + FrontDesk
Ambulatory Focus
Both NextGen and FrontDesk are built for ambulatory workflows. The integration understands office visit scheduling, referral management, and multispecialty coordination.
Patient Portal Extension
Patients who prefer calling over using the NextGen Patient Portal get the same scheduling access, with appointments flowing directly into NextGen's system.
Referral Capture
FrontDesk captures referral details during calls and syncs them to NextGen, ensuring new referrals don't get lost in voicemail or sticky notes.
Specialty Scheduling Logic
FrontDesk supports NextGen's complex scheduling templates, including multi-resource appointments, provider preferences, and specialty-specific visit durations.
“We switched to NextGen last year and adding FrontDesk was the best decision we made. Our front desk staff finally has time to focus on patients in the office instead of answering phones all day.”
NextGen Healthcare Integration FAQ
FrontDesk integrates with NextGen Enterprise EHR and EPM (Electronic Practice Management). We support both cloud-hosted and on-premise NextGen deployments.
Yes — FrontDesk understands different visit types by specialty and books into the correct provider schedule with appropriate durations and resource requirements.
FrontDesk handles the voice channel while the NextGen Patient Portal handles online self-service. Both channels sync to the same schedule in real time.
FrontDesk can capture incoming referral information during calls, create referral records in NextGen, and schedule the resulting appointment — streamlining the entire referral workflow.
FrontDesk can be configured during or after your NextGen migration. We work with your implementation team to ensure the integration goes live when your NextGen system is ready.
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