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Home / Integrations / PetDesk
COMMUNICATION Integration

FrontDesk + PetDesk: Complete Veterinary Communication

PetDesk handles your veterinary client texting, reminders, and reviews. FrontDesk handles every phone call. Together they cover every pet owner touchpoint.

FD
Connected · Real-time sync active
Integration Overview

How FrontDesk Works with PetDesk

FrontDesk works alongside PetDesk to provide AI voice handling while PetDesk continues handling client engagement, reminders, and reviews.

Feature Compatibility

What's Supported

Feature
Status
Details
Appointment Sync
Sync with your underlying PIMS via PetDesk connection
Patient Lookup
Lookup pet owners and pets
Real-Time Availability
Live vet availability
Insurance Verification
Not standard for vet
Automated Reminders
Coordinate with PetDesk reminders
Two-Way Data Sync
Bi-directional sync
Custom Fields Mapping
Species and breed fields preserved
Multi-Location Support
Multi-clinic supported
Quick Setup

Connect PetDesk in 4 Easy Steps

1

Connect via PetDesk

Use existing PetDesk PIMS connection.

2

Configure Coordination

Set rules for phone vs text coordination.

3

Go Live

Voice handled by FrontDesk; text reminders by PetDesk.

Benefits

Why PetDesk + FrontDesk

Complete Vet Coverage

PetDesk for engagement + FrontDesk for voice = full coverage.

Emergency Triage

FrontDesk handles emergency calls that text-only platforms can't.

Smart Coordination

No duplicate reminders across phone and text.

Multi-Clinic

Group practices supported.

PetDesk takes care of our texting and reviews. FrontDesk takes care of our phones. Both are essential to how we run our hospital.
Dr. Hannah Kim, DVM
Cascade Veterinary Hospital · Bend, OR
Frequently Asked Questions

PetDesk Integration FAQ

No — complementary. PetDesk for engagement, FrontDesk for voice.

Yes — FrontDesk handles emergency call routing.

Under 30 minutes.

Yes.

All PetDesk-connected PIMSs supported.

Ready to connect PetDesk?

Start your free trial and integrate PetDesk with FrontDesk in minutes.

Setup in 10 minutesCancel anytime