FrontDesk + Practice Fusion: Smarter Phone Coverage for Your Practice
Connect Practice Fusion's free cloud EHR with FrontDesk's AI receptionist. FrontDesk securely syncs your patient directory so callers are recognized and greeted by name — with round-the-clock phone coverage that never sends a patient to voicemail.
How FrontDesk Works with Practice Fusion
Practice Fusion by Veradigm offers a free, cloud-based EHR used by tens of thousands of small practices across the country. FrontDesk connects through Practice Fusion's certified FHIR API to securely read your patient directory, so the AI receptionist recognizes returning patients by their phone number and greets them by name. Appointment booking, reminders, and intake are handled in FrontDesk's own scheduling system — giving even the smallest practice 24/7 phone coverage without adding staff. Note: Practice Fusion's FHIR API provides patient and clinical records only; it does not expose the Practice Fusion appointment calendar, so FrontDesk does not read from or write to your Practice Fusion schedule.
Our integration commitment
FrontDesk will make Practice Fusion one of our deepest integrations. Once live, FrontDesk will have full read/write access to your Practice Fusion schedule, patient records, and availability — so your AI receptionist can book, reschedule, and update everything automatically.
What's Supported
Connecting Practice Fusion Will Take 4 Easy Steps
Enable FHIR Access
Turn on Practice Fusion's FHIR API for your practice and authorize the FrontDesk app. Our setup wizard guides you through each step.
Sync Your Patients
FrontDesk securely imports your patient directory (name, phone, DOB) so returning callers are recognized automatically.
Set Preferences
Configure your booking rules, appointment types, new patient intake questions, and after-hours handling in FrontDesk.
Start Answering
Forward your phone number and FrontDesk begins handling calls, greeting known patients by name around the clock.
Why Practice Fusion + FrontDesk
Budget-Friendly Stack
A free EHR paired with an affordable AI receptionist gives small practices enterprise-level front office capabilities at a fraction of the cost.
No IT Department Needed
Both Practice Fusion and FrontDesk are cloud-based and simple to set up. No servers, no IT staff, no complex configuration required.
Grow Without Hiring
Small practices using FrontDesk with Practice Fusion can grow their patient panel without hiring additional reception staff.
Recognize Every Caller
Because FrontDesk syncs your Practice Fusion patient directory, the AI greets returning patients by name for a personal, professional experience on every call.
Practice Fusion Integration FAQ
Yes — FrontDesk connects to Practice Fusion through its FHIR API, which is available to practices regardless of plan tier. Your practice enables FHIR access from within Practice Fusion.
FrontDesk uses Practice Fusion's certified FHIR API to securely and read-only sync your patient directory. You enable FHIR access in Practice Fusion and authorize the FrontDesk app — no credentials are shared with us.
No. Practice Fusion's FHIR API does not expose the appointment calendar, so FrontDesk cannot read from or write to your Practice Fusion schedule. Appointments booked by the AI are managed in FrontDesk's own scheduling system, and your team continues to use the Practice Fusion calendar as usual.
FrontDesk syncs basic demographic details — name, phone number, date of birth, and email — so the AI can recognize returning callers and greet them by name. The sync is one-way and read-only.
FrontDesk captures insurance details during the call and flags them for your team. It does not perform live eligibility verification.
Absolutely. FrontDesk is perfect for solo practices on Practice Fusion — it's like having a full-time receptionist at a fraction of the cost.
Want Practice Fusion integration?
The Practice Fusion integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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