FrontDesk + Shepherd: AI Reception for the Modern Vet Practice
Pair Shepherd’s medical-records-first cloud software with FrontDesk’s AI receptionist so every call is answered and booked while your team stays in the treatment flow.
How FrontDesk Works with Shepherd
Shepherd Veterinary Software is a modern, cloud-based practice management system built around a medical-record-first workflow that keeps doctors and staff moving efficiently through the day. FrontDesk complements Shepherd by answering the phone: an AI receptionist that checks live availability, recognizes clients, and books appointments into Shepherd without pulling your team off the floor.
Tuned for Shepherd’s Workflow-First Approach
- Keeps staff on the floor: Shepherd is built to reduce clicks and keep the team moving — FrontDesk keeps them off the phone entirely for routine calls.
- Cloud-to-cloud: Shepherd is browser-based and API-first, so FrontDesk connects without an on-site server bridge.
- Growth-friendly: Ideal for newer and fast-growing practices standardizing on modern software from day one.
What's Supported
Connecting Shepherd Will Take 4 Easy Steps
Connect Shepherd
Authorize FrontDesk through Shepherd’s cloud API. Secure connection — no server bridge required.
Import Practice Data
FrontDesk imports your Shepherd providers, appointment types, species categories, and resources automatically.
Configure Veterinary Workflows
Set emergency triage rules, after-hours routing, and species-specific scheduling preferences.
Go Live
Forward your practice phone and FrontDesk starts handling calls with full Shepherd access.
Why Shepherd + FrontDesk
Stay in the Treatment Flow
Shepherd keeps your team moving through medical records. FrontDesk keeps the phone from interrupting them by handling routine scheduling calls.
Never Miss a New Client
FrontDesk answers every call, day or night, and books new clients into Shepherd so growth never depends on someone being free to pick up.
Cloud-Native Simplicity
The connection runs cloud-to-cloud and stays current automatically — no server software to install or maintain.
Consistent Client Experience
Every caller gets a professional, on-brand greeting and accurate scheduling, matching the modern experience Shepherd practices are known for.
“Shepherd keeps us out of the weeds during appointments. Handing the phone to an AI receptionist that books right back into it means we never have to break away from a patient.”
Shepherd Integration FAQ
A Shepherd integration is on our roadmap. FrontDesk connects through Shepherd’s cloud API for real-time booking and client lookup. Start a free trial and we’ll notify you the moment it’s live.
No. Shepherd is cloud-based, so FrontDesk connects cloud-to-cloud with no on-site bridge or installation.
Yes. FrontDesk reads your Shepherd appointment configuration and matches species and visit type to the correct provider and duration.
FrontDesk looks up callers in Shepherd by phone, client name, or pet name and greets returning clients by name with their pets’ context.
Yes. All data is encrypted in transit and at rest, and we provide a data protection agreement for your veterinary records.
Start your free trial and let us know you use Shepherd. We prioritize integrations by demand and will reach out as soon as it’s ready.
Want Shepherd integration?
The Shepherd integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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