FrontDesk + SimplePractice: A Calmer Front Desk for Therapy
SimplePractice powers tens of thousands of therapists. FrontDesk adds a 24/7 AI receptionist trained for sensitive intake conversations, schedule management, and insurance triage — fully synced to SimplePractice.
How FrontDesk Works with SimplePractice
Therapy intake calls require empathy, careful screening, and accurate insurance information. FrontDesk's AI receptionist is purpose-trained for behavioral health and integrates with SimplePractice to manage your calendar, intake new clients, and route urgent calls appropriately.
What's Supported
Connecting SimplePractice Will Take 4 Easy Steps
Connect SimplePractice
Authorize FrontDesk via SimplePractice's secure API. Sign your BAA in the dashboard.
Import Clinicians & Services
FrontDesk pulls clinicians, license types, services, and accepted insurances from SimplePractice.
Configure Intake Workflow
Set screening questions, crisis routing, sliding scale rules, and waitlist behavior.
Go Live
Route calls to FrontDesk and your AI receptionist starts booking into SimplePractice immediately.
Why SimplePractice + FrontDesk
Trauma-Informed Intake
FrontDesk's mental health voice is calm, patient, and never pushy — designed for sensitive first calls.
Crisis Detection & Routing
Calls indicating self-harm, suicidal ideation, or acute crisis are immediately routed to your safety protocol — never put on hold.
Insurance Pre-Screening
Capture insurance details and check basic coverage so clinicians don't spend the first session sorting billing.
Waitlist Conversion
When clients cancel in SimplePractice, FrontDesk can call your waitlist to fill openings — turning churn into revenue.
“New client calls used to take 20 minutes each — insurance, scheduling, intake forms. FrontDesk handles all of it now and books straight into SimplePractice.”
SimplePractice Integration FAQ
Yes — fully HIPAA compliant with signed BAA, encrypted data, and minimal PHI retention. Built for behavioral health workflows.
FrontDesk is trained to recognize crisis language and immediately routes to your defined protocol — typically live transfer to an on-call clinician or 988.
FrontDesk captures insurance details, verifies basic eligibility for major payers, and flags new plans for staff verification before the first session.
Yes — group practices get unified phone handling with per-clinician routing, sliding scale rules, and specialty matching for new clients.
Most therapy practices go live in under 30 minutes. We provide pre-built mental health voice scripts and intake templates.
Want SimplePractice integration?
The SimplePractice integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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