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PMS Integration
FrontDesk + SoftDent: AI Reception for SoftDent Practices
Carestream SoftDent is trusted by dental practices nationwide. FrontDesk adds 24/7 AI reception that handles every call and books straight into SoftDent.
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Connected · Real-time sync active
Integration Overview
How FrontDesk Works with Carestream SoftDent
FrontDesk integrates with SoftDent to handle phone calls, book appointments, and manage patient records.
Feature Compatibility
What's Supported
Feature
Status
Details
Appointment Sync
Real-time sync with SoftDent scheduler
Patient Lookup
Lookup patients by any field
Real-Time Availability
Live operatory and provider availability
Insurance Verification
Read insurance; new plans flagged
Automated Reminders
Recall and confirmation workflows
Two-Way Data Sync
Bi-directional sync
Custom Fields Mapping
Map custom SoftDent fields
Multi-Location Support
Multi-location supported
Quick Setup
Connect Carestream SoftDent in 4 Easy Steps
1
Connect SoftDent
Install FrontDesk connector and authorize.
2
Import Setup
Pulls in providers, operatories, appointment types.
3
Configure Workflows
Set new patient flow and booking rules.
4
Go Live
Route calls to FrontDesk.
Benefits
Why Carestream SoftDent + FrontDesk
Recall Automation
Auto-call patients due for hygiene or follow-up.
New Patient Intake
Capture demographics and insurance by voice.
After-Hours Coverage
24/7 phone handling.
Multi-Location
Group practices supported.
“SoftDent has been our PMS for 20 years. FrontDesk added modern phone handling without any disruption.”
Chen Family Dentistry · Madison, WI
Frequently Asked Questions
Carestream SoftDent Integration FAQ
Yes.
Under 30 minutes.
Yes.
Both supported via the connector.
Yes — automated.
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