FrontDesk + Solutionreach: AI Voice Receptionist for SR Practices
Solutionreach handles the messaging. FrontDesk owns the phone. Together they give your practice end-to-end automated patient communication — every channel, 24/7.
How FrontDesk Works with Solutionreach
Solutionreach is a leading patient communication platform for dental, vision, and medical practices. FrontDesk is the AI voice receptionist designed to live alongside it — answering every inbound call, booking appointments into your PMS, and triggering Solutionreach follow-up sequences for confirmations, recalls, and intake forms. The result: patients never hit voicemail, your front desk stops drowning in callbacks, and your Solutionreach campaigns finally have a voice channel to match.
Voice + Messaging = Complete Patient Communication
Solutionreach is excellent at outbound messaging, reminders, and reputation management — but it doesn't answer the phone. FrontDesk fills the missing voice layer so every channel is covered without adding staff.
- AI answers every call: 24/7 voice receptionist with sub-second response time and natural conversation.
- SR handles the follow-ups: Once FrontDesk books or captures the lead, your existing SR templates take over for confirmation, recall, and review requests.
- No duplicate messaging: FrontDesk respects SR's send rules so patients don't get hit with two confirmations.
How the Solutionreach Workflow Works
- Inbound call: FrontDesk answers, identifies the caller, and books, transfers, or captures a message.
- PMS write-back: Appointment lands directly in your PMS (Dentrix, Eaglesoft, Open Dental, etc.).
- SR trigger: Solutionreach picks up the new appointment and runs its standard confirmation + reminder cadence.
- Missed-call recovery: When FrontDesk can't reach a resolution, it texts the caller back through SR or its own SMS — your choice.
What's Supported
Connect Solutionreach in 4 Easy Steps
Confirm PMS Connection
FrontDesk connects to your existing PMS so appointments flow through to Solutionreach exactly as they do today.
Map SR Templates
Decide which SR sequences should fire for AI-booked appointments, missed calls, and new patients.
Route Your Phone
Forward your main line to FrontDesk and configure after-hours behavior.
Go Live
AI starts answering immediately. SR sequences pick up automatically as appointments are written.
Why Solutionreach + FrontDesk
Voice Channel Coverage
Solutionreach is unmatched at messaging — FrontDesk extends that coverage to the phone, so no patient interaction falls through the cracks.
Missed-Call Recovery
Every unanswered or abandoned call gets an AI follow-up via SMS or callback, dramatically increasing capture rates.
Front-Desk Relief
Your team stops answering routine scheduling calls and gets time back for in-office patient care.
After-Hours Capture
Evenings, weekends, and lunch breaks are fully covered — every new-patient lead is captured the moment it calls.
“Solutionreach already handled our messaging. Adding FrontDesk gave us the voice piece we were missing — and our missed-call rate dropped to almost zero.”
Solutionreach Integration FAQ
No — they complement each other. FrontDesk owns the voice channel; Solutionreach continues to own messaging, reviews, and patient engagement.
Yes. Appointments are written into your PMS and Solutionreach's standard triggers fire automatically.
It can — useful for missed-call text-backs and immediate confirmations. You can also let SR handle 100% of patient SMS if you prefer.
Any PMS FrontDesk integrates with — Dentrix, Eaglesoft, Open Dental, Denticon, Curve, Dentrix Ascend, OpenEMR, athenahealth, and more.
Yes. FrontDesk signs BAAs and the SR + FrontDesk workflow keeps PHI within compliant channels.
Ready to connect Solutionreach?
Start your free trial and integrate Solutionreach with FrontDesk in minutes.
Setup in 10 minutes•Cancel anytime