FrontDesk + TherapyNotes: Compassionate AI Reception for Therapy
TherapyNotes is one of the most trusted EHRs in behavioral health. FrontDesk pairs perfectly with it — handling intake calls, scheduling, and crisis routing 24/7.
How FrontDesk Works with TherapyNotes
FrontDesk integrates with TherapyNotes to give therapy practices a 24/7 AI receptionist purpose-built for behavioral health workflows. Sensitive intake, insurance pre-screening, crisis routing, and full TherapyNotes calendar sync.
Our integration commitment
FrontDesk will make TherapyNotes one of our deepest integrations. Once live, FrontDesk will have full read/write access to your TherapyNotes schedule, patient records, and availability — so your AI receptionist can book, reschedule, and update everything automatically.
What's Supported
Connecting TherapyNotes Will Take 4 Easy Steps
Connect TherapyNotes
Authorize FrontDesk via TherapyNotes API. Sign your BAA in dashboard.
Import Clinicians & Services
FrontDesk imports clinicians, services, and accepted insurances from TherapyNotes.
Configure Intake Workflow
Set screening questions, crisis routing, and waitlist behavior.
Go Live
Route calls to FrontDesk and start booking into TherapyNotes within minutes.
Why TherapyNotes + FrontDesk
Behavioral Health Trained
FrontDesk's AI voice is calm, patient, and trauma-informed — built specifically for sensitive first calls.
Crisis Detection
Automatic detection of crisis keywords with immediate live transfer to your safety protocol or 988.
Specialty Matching
FrontDesk matches new clients to clinicians by specialty, age, modality, and insurance — booking the right fit the first time.
HIPAA-Grade Security
End-to-end encryption, signed BAA, minimal PHI retention. Built for behavioral health from day one.
TherapyNotes Integration FAQ
Yes — fully HIPAA compliant with signed BAA, encrypted data, and minimal PHI retention.
Trained to recognize crisis indicators and immediately follow your safety protocol — typically live transfer to on-call clinician or 988.
Yes — based on specialty, age range, modality, insurance, and availability as configured in TherapyNotes.
Most therapy practices are live in under 30 minutes with pre-built behavioral health voice scripts.
Yes — group practices get unified phone handling with smart per-clinician routing.
Want TherapyNotes integration?
The TherapyNotes integration is coming soon. Start your free trial today and we'll let you know the moment it's ready.
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