FrontDesk + Vetstoria: Never Miss a Pet Owner's Call
Combine Vetstoria's veterinary scheduling platform with FrontDesk's AI receptionist for 24/7 appointment booking, triage routing, and pet owner communication.
How FrontDesk Works with Vetstoria
Vetstoria is the leading online booking platform for veterinary practices. FrontDesk adds AI-powered phone handling that works alongside Vetstoria — when pet owners prefer to call instead of book online, FrontDesk handles the conversation and books directly into your Vetstoria-connected schedule.
What's Supported
Connect Vetstoria in 4 Easy Steps
Connect Vetstoria
Authorize FrontDesk to access your Vetstoria account and connected PIMS.
Configure Species & services
FrontDesk learns your appointment types by species — dogs, cats, exotics, and more.
Set Triage Rules
Define emergency protocols, after-hours routing, and urgent care workflows.
Go Live
Start taking AI-handled calls with full Vetstoria scheduling access.
Why Vetstoria + FrontDesk
Species-Aware Scheduling
FrontDesk asks about patient species and books the right appointment type and duration — a puppy wellness visit is different from a senior cat checkup.
Emergency Triage
FrontDesk identifies potential emergencies (suspected poisoning, hit by car, etc.) and immediately routes to your emergency protocol or local ER vet.
Online + Phone Coverage
Vetstoria handles online booking while FrontDesk handles phone calls. Together, you capture every booking opportunity regardless of channel.
Vaccination Reminders
Automatically call or text pet owners when vaccinations are due, synced from your Vetstoria-connected PIMS records.
“Pet owners don't always want to book online — they want to talk to someone, especially when they're worried about their pet. FrontDesk handles those calls perfectly.”
Vetstoria Integration FAQ
Yes — FrontDesk integrates through Vetstoria and benefits from whatever PIMS Vetstoria is connected to (Cornerstone, eVetPractice, Shepherd, etc.).
Absolutely. FrontDesk understands that pet owners often have multiple pets and can book appointments for specific pets or multiple pets in one call.
FrontDesk is trained with common veterinary emergency scenarios and immediately routes to your emergency protocol — whether that's an on-call vet, ER partner, or live transfer.
Yes — FrontDesk understands that appointment types, durations, and preparation requirements vary by species and books accordingly.
If your Vetstoria setup includes boarding and grooming appointment types, FrontDesk can book those services alongside medical appointments.
Ready to connect Vetstoria?
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