New Patient Intake · Mental Health
What if every client call got ready before they arrive?
That’s new patient intake with FrontDesk: an AI receptionist trained for mental health practices that answers instantly and books in under two minutes.
The Problem
Why mental health practices need new patient intake
These challenges cost practices thousands in lost revenue every month.
Cold intake forms deter anxious clients
A long, impersonal form at a fragile moment can cause a prospective client to disengage before the first session.
Insurance and benefit questions stall booking
Behavioral-health coverage is confusing, and unanswered questions keep clients from committing to that first appointment.
Solo practitioners can’t do intake mid-session
A therapist in a 50-minute session can’t gather a new client’s details — so the inquiry waits, and momentum is lost.
The Solution
How FrontDesk handles new patient intake
AI-powered new patient intake built specifically for mental health practices.
client calls your practice
Whether during business hours or at midnight, the AI answers instantly and begins the new patient intake process.
AI handles the process
Through natural conversation, the AI manages every step of new patient intake specific to your practice's protocols.
session booked or action taken
The process completes with a booked session, captured information, or appropriate routing - all in under 2 minutes.
Your team is notified
Staff gets instant notifications with full context, so they can follow up on anything that needs personal attention.
In their words
What mental health clients ask during new patient intake calls
The first call to a therapy practice is a vulnerable moment, and intake should feel warm, not clinical. AI gently captures contact details, insurance, and the reason for reaching out, then texts your intake forms — so the first session starts with connection, not a clipboard.
How do I get started as a new client?
Do you take my insurance for therapy?
Can I complete the intake paperwork before my first session?
Will my first session be in person or virtual?
Hear how it sounds
A real new patient intake call — then try it yourself
See how your AI receptionist speaks with a client, then enter your number and it'll call you live in seconds.
Prefer to hear it live?
Enter your number and our AI receptionist will call you right now — experience a real mental health session call firsthand.
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Before vs After
What changes when you add FrontDesk
See the difference AI-powered new patient intake makes for your practice.
Run the numbers
How much front-desk time AI intake saves
Estimate the staff hours you reclaim each month.
Front-desk hours saved per month
Time saved by collecting intake and insurance before the session.
Illustrative estimate based on typical mental health benchmarks. Your numbers will vary.
Key Features
New Patient Intake features for mental health practices
Purpose-built capabilities for your practice's specific needs.
24/7 New Patient Intake
AI handles new patient intake around the clock - no gaps, no voicemail, no delays.
Therapists-Specific
Configured with mental health practices-specific terminology, protocols, and best practices.
Instant Notifications
Your team gets real-time alerts for every completed new patient intake action.
Is this you?
Is FrontDesk right for your mental health practice?
If any of these sound familiar, new patient intake with FrontDesk is built for you.
FAQ
New Patient Intake for Mental Health - Common Questions
Everything you need to know about AI-powered new patient intake for your practice.
The AI gathers essential information including contact details, insurance information, reason for visit, medical history highlights, and preferred appointment times - all customizable to your practice's specific intake requirements.
Yes. All data collected during AI intake calls is encrypted with AES-256, transmitted securely, and stored in HIPAA-compliant systems. We provide a Business Associate Agreement (BAA) with every account.
Yes. After the initial call, the AI can text patients a link to your digital intake forms, allowing them to complete detailed paperwork before their first visit.
When new patients arrive, your staff already has their information pre-populated. This eliminates the 15+ minute check-in process and lets your team focus on welcoming patients, not processing paperwork.
Explore More
More AI use cases for mental health practices
Discover other ways FrontDesk can help your practice.
Missed Call Recovery
for Mental Health
After-Hours Answering
for Mental Health
Appointment Scheduling
for Mental Health
New Patient Intake for other industries
Ready for AI-powered new patient intake?
Stop losing clients and revenue. Let FrontDesk handle new patient intake for your mental health practice - 24/7.
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