FrontDesk tells you why an action was blocked in plain words. This page collects those messages so you can find the fix by searching for the text you saw. The wording is quoted as it appears; where a message includes your plan name or a number, the example shows one.
Plan limits
| Message | Where | What it means | What to do |
|---|---|---|---|
| Your Pro plan includes 1 phone number. Upgrade your plan to add more numbers. | Buying a phone number | You already have as many active numbers as the plan includes (Free and Pro 1, Elite 3). | Upgrade under Settings → Billing, or ask support to raise the limit on a custom plan. |
| Your Pro plan allows up to 1 location(s). Please upgrade to add more locations. | Adding a location | The plan's location allowance is used. | Upgrade, or archive a location you no longer use. |
| Your Pro plan allows up to 1 location(s). Upgrade or archive another location to restore this one. | Restoring an archived location | Restoring would exceed the allowance. | Upgrade or archive another location first. |
| Your Pro plan includes up to 3 domains per practice. Contact support if you need more. | Buying a domain | The plan's domain allowance is used (Pro 3, Elite 10, custom plans unlimited). | Let a domain lapse, upgrade, or contact support. |
| Test call limit reached. You've used all 5 test calls available on the Free plan. Upgrade to a paid plan for unlimited test calls. | Test call | Free plans include a fixed number of test calls. | Upgrade; paid plans have unlimited test calls. |
| Outbound calling campaigns require the Pro plan or higher. Please upgrade to use this feature. | Campaigns | Campaigns are not included in the current plan. | Upgrade. |
| Telehealth video visits are not included in your plan | Telehealth | The plan has no telehealth minutes. | Upgrade. |
| Telehealth is turned off for this practice. Enable it in Settings → Telehealth. | Starting a video visit | The feature is included but switched off. | Turn it on under Settings → Telehealth. |
| The website builder is available on paid plans. Upgrade to build and publish your practice website. | Settings → Website | Free plans and trials do not include the website builder. | Upgrade; the page unlocks immediately. |
| Domains come with the website builder, available on paid plans. Upgrade to buy a domain and connect it to your practice website. | Settings → Domains | Same gate as the website builder. | Upgrade. |
| Sending from your own domain is available on Pro plans and above. | Domains → DNS & email → Set up sending | Custom sending domains need Pro or above. | Upgrade. |
| Email sending requires a Pro plan or higher | Sending email | Practice email is a Pro feature. | Upgrade. |
| Sending welcome emails requires the Pro plan or higher. | New clients | Same. | Upgrade. |
| SMS is not available on the Free plan. Please upgrade to Pro. | Sending a text | Texting is a paid feature (trials excepted). | Upgrade. |
| You've used 2000 of 2000 texts this month. Please upgrade your plan or enable overage billing. | Sending a text | The monthly text allowance is used and overage is off. | Turn on overage billing under Settings → Billing, or upgrade. |
Cards and billing
| Message | Where | What it means | What to do |
|---|---|---|---|
| Add a payment method in Settings → Billing before purchasing a phone number. | Buying an add-on phone number | Extra numbers beyond the plan's allowance are charged to a card, and there is none on file. | Add a card under Settings → Billing. |
| Add a card in Settings → Billing first. | Buying a domain | Same, for domains. | Add a card. |
| Your card was declined: reason from your bank | Buying a domain, renewals | The bank refused the charge; the reason is quoted. | Update the card under Settings → Billing. Renewals are retried daily. |
| The payment did not go through. Check your card in Settings → Billing. | Buying a domain | The charge was not completed. | Same. |
| Your subscription is past_due — update your billing details to turn email back on | Sending email | The subscription payment failed, so paid features paused. | Update the card under Settings → Billing; email resumes once the invoice is paid. |
Email verification
| Message | Where | What it means | What to do |
|---|---|---|---|
| Please verify your email address to use this feature. | Several actions | Your account email is not confirmed. | Click the link in the verification email. |
| Verify your email address to purchase a phone number. Check your inbox for the verification link. | Phone setup | Same, on number purchase. | Click Resend email on the Phone setup banner if needed (available every two minutes), then the link. |
| Please verify your email address before sending text messages. | Sending a text | Same, on texting. | Verify the email. |
| Verification email sent! Check your inbox to unlock phone setup. | Phone setup | Confirmation that a new link was sent. | Open the email. |
Texting and A2P registration
| Message | Where | What it means | What to do |
|---|---|---|---|
| This phone number is not yet registered for texting (A2P 10DLC). Texting will be enabled once registration is approved. | Sending a text | Carriers have not approved your business for texting on this number yet. | Complete the registration under Settings → Phone & SMS → SMS and wait for approval. |
| No registered texting number is available yet. This becomes available once your A2P registration is approved. | Test text | Same, on a test text. | Wait for approval. |
| Business Verification Required. Complete business verification to enable SMS messaging for appointment reminders. | Phone & SMS → SMS status card | No registration has been submitted. | Fill in the registration form and submit. |
| Registration Under Review. Your registration is being reviewed. This typically takes 1-3 business days. | Status card | Submitted and waiting. | Nothing; the card refreshes on its own. |
| Registration In Progress. Your registration is being processed by carriers. This may take 5-14 days. | Status card | Carriers are processing it. | Wait. |
| Registration Rejected. Your registration was rejected. Please review the issues and resubmit. | Status card | Carriers rejected it; the reason is shown in a Rejection Reason box. | Correct the details and resubmit. |
| A2P trust bundle was rejected. Please verify your business information is accurate. | Status card | The business identity check failed, usually a name, address or EIN mismatch. | Make the details match your registration documents and resubmit. |
| SMS Messaging Enabled. Your business is verified and SMS messaging is fully enabled. | Status card | Approved. | Nothing to do. |
| Draft Saved. Your registration is saved as a draft. Complete all required fields and submit when ready. | Status card | You started but did not submit. | Finish the form and submit. |
Email sending
| Message | Where | What it means | What to do |
|---|---|---|---|
| This practice has not set up a verified email sender. Configure one in Settings → Email before sending email. | Sending email | No sender address has been verified. | Settings → Email: enter the practice address and click the link in the confirmation email, or authenticate your domain. |
Locations and providers
| Message | Where | What it means | What to do |
|---|---|---|---|
| You must keep at least one active location. Add another location before removing this one. | Removing a location | It is your only active location. | Add another first. |
| This location has 4 upcoming appointment(s). Cancel or reassign them first, or remove anyway. | Removing a location | Future appointments are booked there. If you remove anyway, they stay on the records but no reminders are sent. | Cancel or reassign them, or choose Remove anyway knowingly. |
| Failed to deactivate provider | Providers | The deactivation did not save. | Try again; contact support if it persists. |
Clients and the portal
| Message | Where | What it means | What to do |
|---|---|---|---|
| Another client already uses this email. Each client needs their own email to sign in to the Client Portal; a parent or guardian's email goes in the parent/guardian contact instead. | Creating or editing a client | Emails are portal logins and must be unique. | Use the existing record, or put the guardian's email in the guardian field. |
Your account
| Message | Where | What it means | What to do |
|---|---|---|---|
| Current password is incorrect | Change password | The current password you typed did not match. | Re-enter it; use Forgot password if unsure. |
| New password must be at least 8 characters | Change password | Passwords need 8 or more characters with an uppercase letter, a lowercase letter and a number. | Choose a longer password. |
| Password changed successfully. Please log in again with your new password. | Change password | Every session was signed out for security. | Sign in again. |
| This email address is already in use | Change email | Another FrontDesk user has that address. | Use a different address. |
| Invalid or expired verification link. Please request a new email change. | Confirming an email change | The link is older than 24 hours or was already used. | Request the change again. |
Compliance
| Message | Where | What it means | What to do |
|---|---|---|---|
| Please accept the Business Associate Agreement to access this feature. | Placing a call and other PHI features | Your organization has not signed the BAA. | Click View Agreement and accept it; see Sign your BAA. |
| A Business Associate Agreement is required before placing calls. Please ask your administrator to sign it in account settings. | Placing a call | Same, for a non-admin user. | Ask an owner or admin to sign it. |
Domains
Domain messages ("Registering", "Failed", verification and renewal notices) are covered in My domain isn't working.