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Your daily dashboard

Home is the day-to-day view; Reports is for trends. At the top of Home you see Appointments today, Unread messages and Unconfirmed tomorrow. The AI Receptionist card counts calls handled today and how many were booked, shows live calls with Listen in, and links to the Call log. Today at a glance shows unread messages and how many are still to confirm tomorrow. The Call times card is a heatmap of the last 30 days with your busiest hour; its Analytics link opens Reports on the Calls tab. The Tasks card lists what needs attention, such as overdue balances and patients due for recall. Everything reflects the location selected in the location picker; for call volume, booking sources and no-shows over time, open Reports.

Updated October 3, 20261 min read

Home is built to answer one question: what needs me today? Open it from Home at the top of the left navigation. For a full tour of every card, see Your home dashboard. This page covers the numbers.

The counts at the top

Below the greeting and today's date:

  • Appointments today, with the time of the first one in the line above.
  • Unread messages: text conversations with a reply from a patient waiting.
  • Unconfirmed tomorrow: visits tomorrow the patient has not confirmed yet.

AI Receptionist

The footer of this card reads, for example, 12 calls handled today · 4 booked, with a Call log link. While a call is in progress the card lists each caller with a timer and a Listen in button.

Today at a glance

  • Unread messages, with the latest sender and a snippet, or Inbox clear.
  • N to confirm tomorrow, with how many have confirmed so far. Manage opens Confirmations. Chasing the pending ones the day before is the simplest way to cut no-shows.

Call times

A grid of the last 30 days (days down the side, two-hour blocks across), darker where there were more calls, and your Busiest hour. Hover a cell for the count. Analytics opens the Calls tab of Reports, which has the hour-by-hour version.

Needs attention

The Tasks card on Home lists what to act on, such as overdue balances (how much and how many patients), visits still unconfirmed today, patients due for recall, trial days left and AI minutes used up, plus your urgent tasks. Each row has a button to the page where you handle it. When there is nothing open, it tells you you're all caught up with no open tasks.

When to open Reports instead

Home is for today. When you want trends (calls answered and missed, booking sources, busiest hours, no-show rates, provider utilization), go to your reports.

Frequently asked questions

What counts as a call "handled today"?
Every call logged for this location today, in or out. The "booked" figure next to it counts the calls the AI classed as booking calls. For answered, missed and transferred calls over a period, and how many became appointments, use Reports.
Does the dashboard show more than one location?
No. It reflects the location you currently have selected. Switch locations with the location picker to see another location's day.
Where do the call numbers link to?
The Call log link on the AI Receptionist card opens Call Logs, where each call has its summary, transcript and recording. The Analytics link on the Call times card opens Reports on the Calls tab for trends.
Why don't I see the Call times card?
It appears once this location has had calls in the last 30 days. Until then there is nothing to plot.

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